“Wait, What Do You Do?”

Let’s Talk About Brand, Business & Why Consulting Works

I get this question a lot, and honestly, I love it. It gives me a chance to talk about what real brand work is and why I believe so strongly in the approach I take today.

So here it is, broken down in the way most conversations start.


Q: Are you a marketing consultant? A brand strategist? A fractional CMO?

A: All of the above — but with a twist. I help businesses clarify who they are, align their teams around that truth, and build strategies that drive growth. It’s brand-first, customer-centric, and business-aligned. I’m not just making things “look good.” I’m making sure they work better.

Q: But isn’t brand just a logo or campaign?

A: Not even close. Brand is how your company shows up across every touchpoint. Internally and externally. It’s how your team talks about what they do, how your customers feel when they engage with you, and how consistent and credible your story is. Brand is behaviour. Brand is alignment. And yes, brand drives revenue when done right.

Q: How do you do it? What’s your process?

A: I embed myself into your team, not as an outsider, but as a strategic partner. I talk to people across departments. I listen for pain points, values, and what’s working. I look at operations, culture, product, customer experience, and communications. Then I bring it all together into a brand framework that connects the dots — emotionally and operationally.

Q: Why hire a consultant instead of a big agency or full-time hire?

A: Because you don’t always need 10 people. You need the right one. Someone who can move fast, stay close to the business, and bring deep experience without the overhead.
I’m not here to sell you more services. I’m here to help you unlock clarity, consistency, and connection — in a way that fits your budget and bandwidth.

Q: What makes your approach different?

A: I care. I roll up my sleeves. I’ve spent my life inside companies, not just consulting from the sidelines. I’ve built brands, led teams, and owned results.
So I bring both strategic thinking and real-world execution.
And above all, I know that brand isn’t what you say, it’s what you do. So that’s where I focus.

Q: What kind of companies do you work with?

A: From startups to legacy brands, across retail, education, tech, medical, sustainability, and more. What matters most is that they care about getting the brand right — and are open to doing the work internally, too. Because a real brand exercise doesn’t just live in marketing. It lives everywhere.

Q: What’s the result of working with you?

A: A brand that feels honest, aligned, and alive. A team that’s on the same page. A strategy that turns attention into trust — and trust into growth. And a business that knows who it is, why it matters, and how to show up every day with clarity and consistency.

One last thing.

If you think brand is just about what people see, you're missing the bigger opportunity.
Brand is how people feel about you.
And that starts with how you understand yourself.